Privacy Policy

Information Collected

We collect personal information when you request a quote or book a portable toilet or roll-off dumpster rental. This includes your name, phone number, email address, and the delivery location in Orlando. For payment, we collect billing details through a secure payment processor. We also gather information from website forms and analytics tools to improve our service. We do not sell your data. If you request an ADA-compliant portable toilet, we note that requirement. Service records are kept for the duration of your rental, typically 7 to 14 days for standard porta potty servicing. We may also collect your company name if you are a contractor, and the address of the jobsite. For dumpster rentals, we note the type of debris you plan to dispose of, such as construction waste or household items. This helps us determine the correct roll-off container size and any weight limits. We also keep a record of any permits required for street placement. DOT weight limits cap roll-off loads at roughly 10 tons for standard trucks. We may ask about hazardous materials to comply with EPA RCRA rules.

How We Use Data

We use your personal information to schedule and confirm your portable bathroom or dumpster rental. This includes coordinating delivery and pickup times, processing payments, and sending service reminders. For example, we use your address to ensure the roll-off container is placed correctly and to check for any permit requirements. We also communicate with you about any changes or issues, such as weight limits or prohibited items. Your data helps us comply with local regulations, including ADA requirements for accessible units. Most municipalities require one ADA-compliant toilet per 20 portable units at public events, so we may ask about event size. We do not sell or share your information for marketing purposes. Service records are used to maintain your rental history and improve our offerings. We may use your contact information to follow up on service quality or to notify you of upcoming maintenance. For long-term rentals, we track servicing intervals to ensure sanitation standards are met. We use your email to send invoices and receipts.

Third Party Tools

We use third-party services to operate our business. These include a scheduling platform to manage portable toilet and dumpster rentals, a payment processor to handle transactions, and website analytics to track page visits. Each of these providers has its own privacy policy governing how they handle your data. We do not control their practices. For example, our payment processor encrypts your billing information. The analytics tool collects aggregated data like browser type and pages viewed. We do not share personal information with these providers for their own marketing. We also use a customer relationship management (CRM) tool to store your contact details and rental history. This helps us provide consistent service across multiple rentals. Our scheduling platform integrates with route optimization software to plan efficient deliveries across Orlando. If you have questions, please contact us.

Cookies

Our website uses cookies for basic functionality and analytics. Session cookies are temporary and expire when you close your browser. They help the site remember your actions during a single visit, such as filling out a quote form. Analytics cookies collect anonymous information about how you use the site, like which pages you view and how long you stay. This data helps us improve the website. We do not use cookies for advertising or tracking across other sites. You can control cookies through your browser settings. Disabling cookies may affect site performance but will not prevent you from requesting a rental. We also use a cookie consent banner to inform you of our practices.

Data Retention

We keep your personal information only as long as needed to provide our services and meet legal obligations. Rental records, including delivery and pickup details for portable toilets and roll-off dumpsters, are retained for the duration of your rental and for a reasonable period afterward for warranty or compliance purposes. For example, we may need to verify that an ADA-compliant unit was provided or that servicing intervals met local health department requirements. Standard porta potty servicing is typically every 7 to 14 days, and we keep those records for reference. Form submissions from quote requests are kept until the inquiry is resolved. If you ask us to delete your data, we will do so unless we are required to keep it by law. We regularly review our records to ensure they are up to date. We may keep anonymized data for analytics longer. We comply with state and federal recordkeeping requirements.

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